If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; A Hub 5 switch that works and settings to match in Networking and WiFi SaturdayRe: No virgin media wall socket. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. Solved: We have the quickstart pack but. Feb 22, 2022. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. It has two outputs on the left of the wall box. First picture is telephone socket which is now not used. Everything is converted to specialised triple screened coaxial cable. We would like to show you a description here but the site won’t allow us. I have a Virgin Media wall socket, it's the white box in Picture 1. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. My Virgin Media App. You can get a small female to female connector at B&Q/Amazon to join two cables together. however it may be worth checking for cabling outside/inside your home as you may not have a wall box inside, it may just be a coax. 132Mb average speed. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. . - 5156775. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help,. I don't see a virgin media wall socket. It works fine and my router (which is the black box in Picture 2),. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Virgin Media Install - Preparing for engineer (Install socket in specific location) This is a weird post and apologies if this isn't the right place however at somepoint we will be having Virgin Media installed at home and I'm hoping to do a bit of prep-work before hand to make sure it all goes smoothly. Teki, Mar 28, 2020. Hi there, I have just moved into a new rental property and I was told the previous tenants were using Virgin Media broadband. Sorry to here you are having to wait a bit longer to get the services installed. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Outside the property there will be a brown box (known as the omnibox), and then on the opposite side of where that box is, inside the property will be the socket for. Sometimes there is no wall box, just a trailing cable. virgin media internal wall box. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Browse Virgin Media Virgin Media Community. Call the Pre-installation and delivery team on 0800 052 1734. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 22-12-2022 19:19 - edited 22-12-2022 19:20. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. It should work ok. Hello tejeshn. #2. But I have no Virgin Media Wall socket in my - 5339557. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Rob. Do you need a Virgin Media Wall Socket? (Getting connec…If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. 0 Kudos Reply. This video will show you how to install a Virgin Media extension cable. There must have been a previous installation or you would not have been offered a self install. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Browse Virgin Media Virgin Media Community. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Thank you for your post and welcome to the community. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. I do not have a virgin media wall socket so I cannot set up my kit. The Virgin wall sockets just have one connector at the bottom. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. . Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 9 to th. Sorry to hear of the install delay caused by the wall. In response to Llfamily. Hi everyone, I moved to a new flat. Customer since 1993. In the UK, one is rarely seen in 20 years. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Stay safe online. The box and cables may have been removed by the previous occupiers. Finally, they'll complete the setup to make sure it's all working. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I don't longer work there. Sign in . 4. on a domestic hub you look at the values thus. on 15-02-2022 10:03. You can also check for a loose cable as not all properties have a socket. , , Virgin Media. Networking and WiFi. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. We would like to show you a description here but the site won’t allow us. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. If you really need to take them off, just use a screwdriver to unscrew the screws. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. log into hub3 - 192. Browse Virgin Media Virgin Media Community. Posts. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Entertain me; Broadband Deals. The wall box may be branded with the logos of an old cable TV company (not VM). Connector cable for v6 boxSolved: external brown box Solved: re: broken external brown. Tudor. VM don't use fibre inside the property. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I'm currently renovating my living room, including the electrics. Thank you goslow, Kain_W. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Browse Virgin Media Virgin Media Community. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. I have only got one rectangular shaped white socket (Shown. The one thats on the bottom is the one you need for Virgin. Around the world, maybe one every seven years. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. wi-fi. Wiring diagram for virgin mediaVirgin media tv v6 box isn't losing one of its best features yet Productivité comédie gonfler box internet fibre subvention impliquerVm cable to fibre upgrade experience?. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. on 05-04-2023 09:20. Vonage 2nd line. 19 minutes ago. Hello, I've just recieved our VM hub5 and unable to. Bits and bytes. I can only find the TV socket. 2. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The V6 is tiny. on 03-08-2020 18:05. New Install Assistance. Not all properties have a socket, just a cable. 1 ACCEPTED SOLUTION. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. on 04-08-2022 00:33. If you really need to take them off, just use a screwdriver to unscrew the screws. 4. See where this Helpful Answer was posted. If it is a loose cable only, you will need one of these to connect the Quickstart cable. There are multiple different branded wall boxes inside our flat but none. Go to virginmedia. Joining in Options. If I couldn't get the proper wall socket, the internet is not going to be set up su. They'll then install a fibre socket inside. Be aware it may complicate things though if you do come to order cable in the future. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 I think there’s something missing to the Virgin Media wall socket in my flat. Armed with this knowledge, homeowners will be able to. The Openreach sockets do not work for Virgin Media. . Reply. It is likely you will be waiting a few days. How deep should Virgin Media cables be? 1 to 6 inches. Available with M50 broadband or faster. Try that and see if you can connect. Re: cable not fitting wall. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. I’m sorry to hear of the issues that you’re having with your installation. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. These enter my house via an air brick/vent very close to. 3 weeks ago. Tudor. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. The cable could be hidden within, or behind, furniture. VM will usually only supply a Quickstart to a property that had VM previously. Tudor. Networking and WiFi. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. ThanksThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Options. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. When I proceeded to set up my Hub 3 I quickly realised that. Use a simple coupler to join the VM cable from the wall to the connecting lead to. just moved in, can see the brown cable coming in from outside but there's no VM. Some VM installations do not have an internal wall box, just a trailing lead. Feb 22, 2022. #12. Trouble shooter. Location. The house is a new build, there's no lead in the paint, no aquarium or anything like that. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. on 31-12-2021 10:47. You need to go outside and locate the brown or grey omnibox on the wall. Kindest regards,. Checked every room in the new house but there were none. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Mobile. The power supply must fit the correct way round. Some properties do not have a wall socket, only a cable. It may just be a cable rather than an internal wall box. Sounds like you need a manned engineer install rather than self-serve. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. provided, I shall give them a call tomorrow. Virgin Media; My Virgin Media; Shop; Help;. 0 Kudos. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Virgin media wall socket wiring diagram. on 30-12-2022 13:41. Very poor advice. Mobile Your Account. No, any cables within the house can be touched as much as the householder wants to touch them. . Image below of the Virgin Media PSU Plug that connects to the coax. However the wall socket. 4 out of 5. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. on 21-02-2023 19:59. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Entertain me; Broadband Deals. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, since theres no virgin media socket is it possible if someone who works at v. Mobile Your Account. Don't touch it. A Ti-Vo was installed in one of the upstairs bedrooms. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Hello, i registered VM broadband and scheduled to delivery on 1st September. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. I don’t it is fibre cable. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Virgin Mobile. Sign in . Luckily, most newer computers have one already. If it’s damaged, it could. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). You need something called a barrel to connect the two. You can also identify a split socket looking at the side. Options. The pre-install team number is 0800 052 1734. )Options. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. a week ago. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. The box and cables may have been removed by the previous occupiers. Verify that the white cable is securely connected to the Virgin Media wall socket. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. VM BB TV Landline. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. Teki Screwfix Select. Sorry to hear you don't have a VM wall socket. 18-02-2023 10:23 - edited 18-02-2023 10:33. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin Media;. If you have been given a Quickstart pack, but. -a power cable for the hub's adapter. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. ahhh the rubbish that is CS - you could try this. QuickStart, set up and connections. If it’s damaged or not working correctly, it could be causing your internet issues. Wall Socket. . Booking an engineer is easy with Virgin Media. Entertain me; Broadband Deals. 4. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. There should then be. on 08-01-2023 20:46. . . But I have no Virgin Media Wall socket in my house. In the worst case that might be compensation to a neighbour for their loss of service. Tudor. Step 4. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Security matters. A network adapter – you’ll need this for every computer you want to connect. No Virgin Media Wall Socket on 13-04-2022 14:47. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. In response to Jonny-M. Re: No Virgin Media wall socket internally. Hi. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. That is the correct fitting, it should push on unless its too loose inside the large housing. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). I have only got one rectangular shaped white socket. 168. . Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. 0 Kudos Reply. Phone. Check outside for the omnibox (brown or grey) and trace the cables to the inside. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Got my virgin media self install kit but I don't have a virgin socket. Plug the cables into the Hub. . Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. I found this wire that looks like Cable con 3. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. com and book a technician. I'm a Very Insightful Person, I'm here to share knowledge, I don't. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. If it is a loose cable only, you will need one of these to connect the Quickstart cable. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. on 31-12-2021 10:47. . Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. The box and cables may have been removed by the previous occupiers. My previous sky microfilter attached here. I have also checked outside and there is no box either on my property or on my boundary wall. 237 global ratings. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. A non-split socket will have the sockets and screws in the middle. Learn more. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). on 22-10-2022 20:58. on 30-12-2022 13:33. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Vonage 2nd line. Virgin Media Wall Socket Connector Wrong Kind in. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. If possible, I would like to get rid of this rather ugly white. Project Lightning is Virgin Media’s latest expansion of their network,. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. I have gone through several videos and found that there should be wall socket inside your home. Hi , Welcome to our Community Forums and thanks for your post. . I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Switched On. no virgin media wall socket on 01-12-2022 10:05. Forum TeamRe: How to book an engineer. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. however if there is nothing inside your home then the previous owners may have removed the internal wall box themselves,. Virgin cables must only be provided by isolated sockets provided by Virgin Media. The wall box may be branded with the logos of an old cable TV company (not VM). The connector with the yellow label looks like your VM connection, the other two look like satellite. The second two black cables are from a satellite dish, used by. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. SpeedQuickStart, set up and connections. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. Aug 8, 2011. Incidentally the phone socket is redundant if not in use and can be safely removed. 29-12-2022 20:58 - edited 29-12-2022 21:00. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Is it necessary to plug the cable to socket for having wifi, if so what can I. Networking and WiFiSame thing happened, and on all the wall phone points. u just run a long cable from the box inside to whatever room u want. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. 1. Sometimes there is no wall box, just a trailing cable. My Virgin Media App. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. When you place your order, we'll let you know. There should be a wall mounted box somewhere inside that has an F socket on it. In response to goslow. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. I found this which seems to be hollow. Failing this. Tudor. Absolutely not. The cable could be hidden within, or behind, furniture. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Broadband and phone deals. (I did this video to help/guide new engineer as I did not find any for my self when I started. You can also try tracing where your phone line enters your house from the street and looking on the If you can’t find a master socket with wall near there. Just make sure you definately don't need it, or won't be needing it again. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Dave. Their is Virgin media wall socket. Speed I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. I'm sorry to see you're struggling to find the connection which leads in to the property. Manage Your Account. Looking for specific info? Customer reviews. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Many thanks Krysia - 4353656 - 2. 1 [or 192.